Corporate Delivery

A growing number of companies in the Portland area recognize the value of providing dry cleaning pick up and delivery for their employees. One less errand to run on the way to or from work reduces stress and improves quality of life.

DRY CLEANING STATION's FREE, twice weekly pick up and delivery service is simple to implement, and once in place, practically runs itself!

Please read our Frequently Asked Questions (below) for more information.

CONTACT US with any questions or if you're ready to get started.

FREQUENTLY ASKED QUESTIONS

Q. How do we get started on your corporate delivery service?
A. It only takes a few minutes to get your office started on our free pick up and delivery service. Once in place, it practially runs itself!
      1.  Review our DELIVERY AREA to determine if your office is in our delivery area.
      2.  CONTACT US or call 503.533.8675 to request an informational packet with samples of our brochures, customer testimonials, etc.
      3. When you are ready to get started, we will provide you with plenty of informational brochures for all of your employees, as well as signage that can be posted in the office and a pre-written email that can be forwarded to all employees infoming them of the service.  We will also let you know if your office will be on our Monday/Thursday route or our Tuesday/Friday route.
      4. We will determine with you if we will automatically stop at your office on every pick up and delivery day or if we will just stop if we receive a request for pick up (or if we have a delivery).

Q. How does an individual employee start using the service?
      1. When an employee wants to start the service, they will contact DRY CLEANING STATION directly with any questions or to schedule their first pick up.
      2. Customer will complete the CUSTOMER PROFILE FORM.
      3. Customer places items for cleaning AND completed CUSTOMER PROFILE FORM in any kind of disposable bag and leaves the bag in the designated pick up and delivery spot in your office by 8:30 am on the pick up and delivery day.
      4. We will return the items on the next pick up and delivery day with a personalized delivery bag to be used for all future orders.
      5. Customer will be added to our email reminder list. We send an email reminder out to all delivery customers on the business day prior to the next pick up and delivery day. If we automatically stop at your office on every delivery day, the email will indicated that there is no need for a reply in order for us to pick up, we'll be there anyway. If we do not automatically stop at your office on every pick up and delivery day, we will indicate that customer must reply to email if they have something for us to pick up.

Q. We have a small office, and might only have a few orders each time you come by. Can we still be on your route?
A. Absolutely! If we don't get a reply from someone at your office (in response to our reminder email) we will not stop there (unless we have something to return, of course!).

Q. Where do you leave the returned clothes?
A. We simply hang the completed order in the predetermined spot in your office (usually a coat closet or lunch room. We can provide a rack if necessary)

Q. I'm worried about theft...do you have any problems with orders being stolen by other employees at the office?
A. That is a valid concern. However we are happy to report that we have processed thousands of transactions through our delivery service and have never had a customer's order stolen from their office. Thieves don't typically want to steal laundry!

Q. How do you manage payment?
A. It couldn’t be simpler! We keep a customer's credit card information securely on file and charge their card with each incoming order. A receipt is automatically emailed to them when their order is entered into our system on the day of pick up.

Q. How does a customer point out any spots or garments in need of repair?
A. In that situation a customer would just leave a note in their bag with any special notes or requests.

More Questions? Ready to get started? CONTACT US!