Q. How does your residential delivery service work?
A. It only takes a few minutes.
1.SIGN UP on our on-line registration form. If you prefer to register over the phone, you can reach us at 503.533.8675. We will send you a confirmation email and let you know if you are in our Monday/Thursday route area or Tuesday/Friday.
2. Print our downloadable CUSTOMER PROFILE FORM. Complete the form and include it with your first order. Please note that if you prefer to not write your credit card number on the form, you can check the box "Please call me for credit card information."
3. Place the items for your first order in any kind of disposable bag with your completed CUSTOMER PROFILE FORM.
4. We will add you to our email reminder list. On the business day prior to every pick up and delivery day we send out an email reminder to all of our delivery customers for that day. If you have something for pick up we ask that you reply to that email by 8:00 am on the pick up and delivery day so we will know to stop at your home for your order. If you don't have anything for pick up, no need to reply.
5. Leave your filled bag on your front porch before 8:30 am on the next PICK UP AND DELIVERY DAY.
Have special instructions you'd like to send in with your order? CLICK HERE for a printable "special instructions" form you can complete and include in your bag.
6. We will pick up your bag during business hours on that day and leave a door hook for you.
7. Slip the door hook over the top of your front door.
8. We will hang your completed order from the door hook on the next PICK UP AND DELIVERY DAY. We will attach a green delivery bag to your order for use with all future orders. The bag will have a tag on it identifying it as your own for all future orders.
Q. I don’t typically have a need for dry cleaning twice a week. Can I still use your free delivery service?
A. Absolutely! You can use the service as often or as little as you’d like. Simply reply to the email reminder for a pick up. If we don't get a reply from you we will not stop at your home (unless we have something to return to you, of course!).
Q. I may not be at my home when you arrive for a pick up …how does that work?
A. You never have to be home for the pick up OR delivery! Simply leave your order on your front porch in one of our convenient delivery bags. The bag has a tag on it identifying it as your own.
Q. Where do you leave my returned clothes?
A. We simply hang the completed order from a hook (we provide) slipped over the top of your front door (or a different door if you’d like).
Q. What if it's raining?
A. If you do not have a covered or protected front porch and are leaving a bag for us to pick up, please put your items to be cleaned into a plastic bag, and then into your green delivery bag to avoid any damage to your garments. If you do not have a covered or protected front porch and we are delivering an order back to you in the rain we will first knock on your door to see if you are home. If you are not home and we can not find an appropriate protected area to leave your items, we will deliver them back to you on the next pick up and delivery day.
Q. I'm worried about theft...do you have any problems with orders being stolen from a customer's front porch?
A. That is a valid concern. However we are happy to report that we have processed thousands of transactions through our delivery service and have never had a customer's order stolen from their front porch. Thieves don't typically want to steal laundry!
Q. How do you manage payment?
A. It couldn’t be simpler! There is space on your CUSTOMER PROFILE FORM for you to enter your credit card information (of if you'd rather not enter it on the form we can call you to get that information over the phone). We keep your credit card information securely on file and charge your card with each incoming order. A receipt is automatically emailed to you when your order is entered into our system on the day of pick up.
Q. How do I point out any spots or garments in need of repair?
A. Just leave a note in your bag with any special notes or requests.
Are you ready to get started?
REGISTER for our home delivery service! EMAIL US or call 503.533.8675 with more questions.
